Intermittent errors running queries
Incident Report for Starburst Galaxy
The incident has now been resolved.
Posted Oct 27, 2023 - 21:27 UTC
We are currently monitoring the situation, but all systems should be back to operational now.
Posted Oct 27, 2023 - 18:28 UTC
Root cause has been identified and a fix is being implemented. This was a result of spiking load on our query dispatcher which caused it to restart several times (which resulted in query errors during submission). The query dispatcher has been given more resources
Posted Oct 27, 2023 - 18:26 UTC
Some users are experiencing intermittent query failures (with 502 error codes). We are currently investigating the issue to find the root cause
Posted Oct 27, 2023 - 15:34 UTC
This incident affected: Clusters (AWS) (AWS ap-northeast1, AWS ap-southeast1, AWS ap-southeast2, AWS ca-central1, AWS eu-central1, AWS eu-west1, AWS eu-west2, AWS eu-west3, AWS us-east1, AWS us-east2, AWS us-west1, AWS us-west2), Clusters (Azure) (Azure centralindia, Azure eastus, Azure eastus2, azure francecentral, Azure southcentralus, Azure westeurope), and Clusters (GCP) (GCP asia-south1, GCP asia-southeast1, GCP europe-west2, GCP europe-west6, GCP southamerica-east1, GCP us-central1, GCP us-east1).