All Systems Operational

Uptime over the past 90 days. View historical uptime.
Starburst Galaxy UI Operational
Clusters (AWS) Operational
AWS ap-northeast1 Operational
AWS ap-southeast1 Operational
AWS ap-southeast2 Operational
AWS ca-central1 Operational
AWS eu-central1 Operational
AWS eu-west1 Operational
AWS eu-west2 Operational
AWS eu-west3 Operational
AWS us-east1 Operational
AWS us-east2 Operational
AWS us-west1 Operational
AWS us-west2 Operational
Clusters (Azure) Operational
Azure centralindia Operational
Azure eastus Operational
Azure eastus2 Operational
azure francecentral Operational
Azure southcentralus Operational
Azure westeurope Operational
Clusters (GCP) Operational
GCP asia-south1 Operational
GCP asia-southeast1 Operational
GCP europe-west2 Operational
GCP europe-west6 Operational
GCP southamerica-east1 Operational
GCP us-central1 Operational
GCP us-east1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 14, 2026

No incidents reported today.

Oct 13, 2026

Slow logins and query failures for some Galaxy clusters
Resolved - Between 03:20 and 07:20 UTC on October 13, 2026, some Starburst Galaxy users experienced degraded performance when connecting to their clusters. Password-based and token-based logins from Trino clients were very slow. Some queries failed with server errors (HTTP 500/504) while waiting for authentication. Logins through SSO and existing Galaxy UI sessions were largely unaffected.

The cause was a slow response from an external dependency used during password-based authentication. The slow responses tied up our authentication service, and it could not keep up with incoming requests. We deployed a fix that restored normal login performance at 07:20 UTC. A permanent fix with additional safeguards was released later the same day and has been running without issue.

No action is required from customers. We apologize for the inconvenience.
Oct 13, 05:00 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

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