API logins with client credentials are intermittently failing with a 403 access-denied error

Incident Report for Starburst Galaxy

Resolved

This incident has been resolved.
Posted Oct 28, 2026 - 07:01 UTC

Monitoring

Fix has been applied, we are monitoring
Posted Oct 28, 2026 - 06:41 UTC

Update

We are continuing to investigate this issue.
Posted Oct 28, 2026 - 06:41 UTC

Investigating

Since 04:04 UTC, some API logins to Starburst Galaxy that use client credentials (API clients and service accounts with a client ID and secret) are intermittently failing with a 403 access-denied error. Browser and username/password logins, including JDBC and CLI, are not affected. Retrying the request usually succeeds. We have identified the cause and are working on a fix. Next update in 30 minutes.
Posted Oct 28, 2026 - 06:08 UTC
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