Degraded Performance
Incident Report for Starburst Galaxy
Resolved
This incident has been resolved.
Posted Nov 23, 2023 - 01:47 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 23, 2023 - 00:13 UTC
Identified
A fix is being tested and if successful will be rolled out to customer environments.
Posted Nov 22, 2023 - 22:03 UTC
Update
We’re currently experiencing degraded performance issues with Galaxy. We’ve potentially identified the root cause and are actively working to restore normal performance levels. We apologize for any inconvenience.
Posted Nov 22, 2023 - 16:23 UTC
Investigating
We’re currently experiencing degraded performance issues with Galaxy. We are currently working to restore normal performance levels. We apologize for any inconvenience.
Posted Nov 22, 2023 - 14:45 UTC
This incident affected: Starburst Galaxy UI, Clusters (AWS) (AWS ap-northeast1, AWS ap-southeast1, AWS ap-southeast2, AWS ca-central1, AWS eu-central1, AWS eu-west1, AWS eu-west2, AWS eu-west3, AWS us-east1, AWS us-east2, AWS us-west1, AWS us-west2), Clusters (Azure) (Azure centralindia, Azure eastus, Azure eastus2, azure francecentral, Azure southcentralus, Azure westeurope), and Clusters (GCP) (GCP asia-south1, GCP asia-southeast1, GCP europe-west2, GCP europe-west6, GCP southamerica-east1, GCP us-central1, GCP us-east1).