Degraded performance when starting or scaling Galaxy clusters in AWS us-east-1

Incident Report for Starburst Galaxy

Resolved

We’ve restored Galaxy us-east-1 to full availability.

Posted Sep 28, 2023 - 22:24 UTC

Monitoring

We have restored normal operation in the AWS us-east-1 region through workarounds to mitigate the ongoing AWS issue. We will continue to monitor.

Posted Sep 28, 2023 - 20:30 UTC

Update

We are continuing to investigate this issue.

Posted Sep 28, 2023 - 20:23 UTC

Investigating

We’re currently experiencing degraded performance when starting or scaling Galaxy clusters in the AWS us-east-1 region. The root cause is AWS experiencing errors and increased delays in network propagation for newly launched EC2 instances in that region.

Posted Sep 28, 2023 - 20:05 UTC

This incident affected: Clusters (AWS) (AWS us-east1).