Sporadic query failures

Incident Report for Starburst Galaxy

Resolved

Our testing shows that the issue is resolved. We will continue to monitor.

Posted Dec 03, 2024 - 09:40 UTC

Monitoring

A workaround has been identified and implemented. This issue only manifested intermittently due to performance degradation in one of our cloud providers. We are continuing to monitor the incident.

Posted Dec 03, 2024 - 03:21 UTC

Update

We are continuing to investigate this issue.

Posted Dec 02, 2024 - 22:40 UTC

Update

We are continuing to investigate this issue.

Posted Dec 02, 2024 - 22:39 UTC

Investigating

We are currently investigating an issue where some queries intermittently fail either during submission or when awaiting results.

Posted Dec 02, 2024 - 21:22 UTC

This incident affected: Clusters (GCP) (GCP asia-south1, GCP us-central1, GCP us-east1) and Clusters (AWS) (AWS eu-west1, AWS eu-west2, AWS us-east1, AWS us-east2, AWS us-west2).